jitaas FAQ

No, each person can only create one account. Creating multiple accounts violates our terms and conditions and is strictly prohibited. If we detect multiple accounts, all accounts will be suspended and all funds may be forfeited. With one account you can enjoy all services.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address. You will receive a password reset link in your email or SMS. Click that link to set a new password. Make sure the new password is strong and not easily guessed. If you don't receive the email, check your spam folder.

Identity verification keeps your account secure and prevents fraud. It is part of regulatory requirements and legal obligations. You cannot make withdrawals without verification. Upload a clear photo of your national ID card, passport, or driver's license. Verification is usually completed within 24-48 hours.

The minimum deposit is BDT 500 and the maximum deposit is BDT 100,000 per transaction. However, higher limits are available for VIP members. You can set daily, weekly, or monthly limits for responsible gaming. Limits may vary for different payment methods. See the deposit page for more information or contact our support team.

Withdrawals for verified accounts are usually processed within 24 hours. Fastest withdrawals via mobile banking and e-wallets, often within a few hours. Bank transfers can take 2-5 business days. Additional verification may be required for the first withdrawal. Minimum withdrawal is BDT 1,000. We strive to provide the fastest payments.

jitaas does not charge any fees for deposits and withdrawals. However, your payment provider (bank or mobile banking) may charge their own fees. This is beyond our control. We recommend checking your payment provider's fee policy. We are always transparent and there are no hidden fees.

Wagering requirements are how many times you must bet before you can withdraw bonus money. Typically at jitaas the wagering requirement is 30x-40x. For example, if you receive a BDT 1,000 bonus and the wagering is 30x, you must bet BDT 30,000. Different games contribute differently to wagering. Slots usually contribute 100% and table games 10-20%. Read the detailed terms and conditions.

jitaas regularly offers various promotions. Weekly reload bonuses, cashback offers, free spins, and special tournaments. Our VIP program has exclusive bonuses and rewards. New promotions launch every month. Keep your email and SMS notifications active so you don't miss any offers. Check the promotions page regularly.

Yes, you can cancel a bonus at any time. Go to your account settings and select the "Cancel Bonus" option. Keep in mind that canceling a bonus will forfeit the bonus money and any winnings from the bonus. Only your real deposit money will remain. Some bonuses may not allow cancellation. Read the terms and conditions.

Yes, all games at jitaas are completely fair and random. We only work with licensed and independently tested game providers. All games use RNG (Random Number Generator) which ensures every outcome is completely random and unpredictable. Independent agencies regularly audit our games. We are committed to fair play.

In Live Casino you can play with real human dealers in real time. HD video is streamed from a studio where professional dealers run the games. You can interact with dealers and other players via chat. Results are completely transparent and visible on camera. It gives you a real casino experience. Available 24/7 and multiple languages supported.

Absolutely! jitaas is fully mobile-friendly. You can access our website from any mobile browser. We also have Android and iOS apps that provide an even better experience. All games are optimized for mobile and support touchscreen. You can play anytime, anywhere. Download the app from the download page.

Two-factor authentication (2FA) is an extra security layer that keeps your account secure. When enabled, you'll need a code along with your password when logging in. This code is sent to your mobile via SMS or through an authenticator app. It ensures that only you can access your account. We encourage all users to enable 2FA.

If you notice any suspicious activity on your account, immediately change your password. Then contact our support team via live chat or email. We will investigate immediately and take necessary action. We may temporarily suspend your account until the issue is resolved. Your security is our priority. Don't delay, notify us immediately.

If a game crashes while playing, don't worry. Your bet is automatically saved and when the game reloads you'll return to where you were. If it was a winning round, it will be added to your balance. All transactions are recorded in our system. If there's any problem, check your game history or contact support. We resolve all legitimate claims.

Download the jitaas app from the download page on our official website. Android users can download and install the APK file. iOS users can use our web app or the native app coming soon. Do not download the app from third-party sources. Only official sources are safe. The app is free and provides full functionality.